Privacy Policy

1.1 Information Directly Collected from Customers

When customers make an inquiry, they may be asked to provide the following information:

1. Name
2. Contact information (email address, physical address, phone number)
3. Company name, department, and the individual's name
4. Other information specified by the Company

1.2 Information Acquired Through Cookies, etc.

When you access our services, we acquire certain technical information as described below. We and our authorized service providers use log files and tracking technologies to acquire and analyze cookies, IP addresses, device types, mobile device identifiers, browser types, browser languages, referring and exit pages, platform types, click counts, domain counts, landing pages, page views and page viewing order, URLs of each page, time spent on specific pages, application or website status and the date and time of activities on our application or website, and other information. This is for internal use by the Company and may be linked to you. We may also use other technologies, including (1) technologies to confirm the viewing of specific pages or the opening of emails, and (2) tracking pixels that allow us to more effectively place advertisements by excluding existing customers from specific promotional messages, identifying new traffic sources, or serving advertisements to you on other websites.

We use the acquired customer information for the following purposes:

 

1. To respond to inquiries
2. To provide our services
3. To introduce our services
4. For market research, statistics, and analysis
5. For system maintenance and troubleshooting
6. For other purposes specified in each of our services

We generally do not provide personal information to third parties. However, we may share customer information with third parties in the following cases:

 

1. With customer consent
   We may provide customer information to third-party companies, organizations, or individuals with the customer's consent.
2. Sharing with third-party service providers
   We may provide customer information to third parties who provide services on our behalf, such as data analysis, email delivery, hosting services, customer service, payment companies that require identity verification, billing verification, and credit checks, and third parties who support our marketing activities. In such cases, we will instruct all third-party service providers to maintain the confidentiality of the disclosed information and not use customer information for any purpose other than providing services on our behalf.
3. Sharing for external service integration
   We may provide customer information to the operators of external services such as Facebook, Google accounts, etc., for integration with these external services or for authentication using these external services.
4. Sharing with third-party advertisers
   We may share (i) certain technical information (including IP addresses and mobile device identifiers), (ii) non-personally identifiable statistical information, and (iii) non-personally identifiable information about service usage with third-party advertisers. You agree that such information may be used by us or third-party advertisers for trend analysis, demographic analysis, web analysis, and for advertising known as behavioral targeting advertising.
5. Legal reasons
   It may be necessary for us to disclose your personal information due to laws, regulations, legal procedures, or requests from public or governmental authorities, both inside and outside your country of residence.
6. Enforcement of terms of service
   We may disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms of service or to protect our operations or your interests.
7. Sale or merger
   In the event of reorganization, merger, or transfer, we may transfer all or part of the information we have acquired to relevant parties.

You can request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") of your personal information that you have provided to the Company.
When requesting disclosure, etc., to prevent leakage of personal information to anyone other than the individual, we will confirm your identity and take prompt measures for disclosure, correction, etc., unless there are special reasons.

For questions or inquiries regarding our privacy policy, please contact our support at info@rasslin.jp.

We may revise our privacy policy from time to time. Revisions to the privacy policy will become effective from the time the latest revised privacy policy is posted by us on our website or within our application.